Terms and Conditions

Company Information

Company Name: [Company Name]

Email: enquiry@nozomiglow.com

Business Address:
Unit 1604-A, 16/F, Port 33, 33 Tseuk Luk Street, Kowloon, Hong Kong

DBA:

Acceptance of Terms

By accessing and using Nozomi-Glow ("we", "our", "the platform"), you agree to be bound by these Terms and Conditions. These terms govern the purchase and redemption of digital e-coupons for Spa and wellness treatments offered at physical locations.

Nature of Services

We provide a digital storefront where customers can purchase prepaid vouchers (e-coupons) for professional Spa and wellness treatments. Once payment is received, the e-coupon will be sent to your email and must be redeemed in person at a listed Spa outlet.

All services are one-time use only. We do not offer subscriptions or recurring billing.

Use of E-Coupons

• Each e-coupon is valid for one-time redemption only for the specified treatment.
• To redeem at a participating Spa outlet, you must book your session in advance. Use the Contact Us page to request a convenient timeslot.
• E-coupons are valid for 14 calendar days from the date of purchase unless otherwise stated.
• Customers must present the digital or printed e-coupon at the time of appointment.

Non-Refundable & Non-Transferable

E-coupons are non-refundable once redeemed.

They are non-transferable, cannot be exchanged for cash, and may not be resold or reassigned.

Appointment & Redemption Policy

• Booking instructions are included in your e-coupon.
• Advance booking is required and subject to availability at the selected Spa outlet.
• Arriving 15 minutes late or more may lead to cancellation or a shortened session.
• No-shows without notice will result in forfeiture of the coupon.

Payment Policy

Accepted Payment Methods

• We only accept one-time payments via the following credit card brands:
• Visa
• MasterCard
• American Express (AMEX)
• JCB
• No recurring billing, bank transfers, cash, or e-wallet payments are accepted.

Accepted Currencies

• All payments must be made in one of the following currencies:
• Japanese Yen (JPY)
• US Dollar (USD)
• Hong Kong Dollar (HKD)
• Your card issuer may apply conversion rates. We do not charge FX or handling fees.

Secure Payment

• Payments are processed using secure PCI-DSS compliant gateways.

Confirmation

Upon successful payment:

• You will receive a transaction receipt.
• You will receive your e-coupon in a separate email.

Disclaimer

If you have allergies, skin conditions, or sensitivities to Spa products, you must inform the therapist before your session begins.

All complaints must be submitted to us within 48 hours after your appointment.

No recurring charges or automatic future payments will be made. This platform does not operate on a subscription basis.

Governing Law

These terms are governed by the laws of Hong Kong, and any disputes will fall under the jurisdiction of the courts of Hong Kong.