Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to Nozomi Glow (“we”, “us”, “our”). These Terms and Conditions set out the rules governing your access to and use of our website and services, including treatments such as Special Facials & Wellness, Laser Corrections & Skin Brightening, Skin Rejuvenation, Anti-Aging & Aesthetic Enhancements, and Skin Treatments.

By accessing our website or booking any service, you acknowledge that you have read and agree to these Terms and Conditions. If you do not agree, you should not use our services.

2. Eligibility

By using our services, you confirm that:

You are at least 18 years old or have consent from a parent or legal guardian
You have the legal capacity to enter into binding agreements
All information you provide is accurate and complete

3. Services

We provide non-invasive aesthetic and skincare services. All services:

Are subject to availability
May vary based on individual skin condition and consultation results
Do not guarantee specific outcomes, as results differ between individuals

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Bookings and Appointments

Appointments must be made through our website or approved communication channels
A confirmation will be issued once your booking is successfully completed
We may reschedule or cancel appointments due to unforeseen circumstances
Clients are encouraged to arrive on time; late arrival may result in reduced treatment time or rescheduling

5. Payments

All prices are listed in Japanese Yen (¥), United States Dollars ($), and Hong Kong Dollars (HK$), and may change without prior notice
Full or partial payment may be required at the time of booking
Accepted payment methods are displayed on our website
Failure to complete payment may result in cancellation of your booking

6. Cancellation and No-Show Policy

Cancellations or rescheduling requests must be made at least 48 hours in advance
Late cancellations or failure to attend may result in:

Forfeiture of deposit
Full or partial charge for the booked service

7. Refund Policy

Payments for services are generally non-refundable.

Refunds may only be considered in exceptional circumstances at our sole discretion.

8. Health and Medical Disclaimer

You are required to disclose all relevant medical conditions, allergies, or skin sensitivities before undergoing any treatment
Our services are not medical procedures and do not replace professional medical advice
We are not responsible for adverse reactions where full disclosure has not been provided
We reserve the right to refuse treatment if it is deemed unsuitable for your condition

9. Results Disclaimer

Results:

May vary depending on individual skin type, lifestyle, and adherence to aftercare instructions
Are not guaranteed
Any before-and-after images are for illustrative purposes only

10. Client Conduct

We reserve the right to refuse or discontinue services if a client:

Displays inappropriate, abusive, or disruptive behaviour
Fails to comply with safety or hygiene standards

11. Intellectual Property

All content on this website, including text, images, branding, and logos, is owned by or licensed to us and protected under applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

12. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the relevant service

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Amendments

We reserve the right to update or revise these Terms and Conditions at any time.

15. Governing Law

These Terms and Conditions are governed by the laws of Hong Kong.

16. Contact Information

If you have any questions, please contact us at:
enquiry@nozomiglow.com

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