Privacy Policy

1. Introduction

Welcome to Nozomi Glow (“we”, “us”, “our”). We are dedicated to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or book our services, including Special Facials & Wellness, Laser Corrections & Skin Brightening, Skin Rejuvenation, Anti-Aging & Aesthetic Enhancements, and Skin Treatments.

By accessing our website or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Personal Identification Information

• Full name
• Email address
• Phone number
• Date of birth

b. Appointment & Service Information

• Booking information
• Service history
• Preferences and feedback

c. Health-Related Information

• Skin or scalp conditions
• Allergies
• Relevant medical disclosures related to treatments

d. Payment Information

• Billing information (processed securely through third-party payment providers; full payment card details are not stored by us)

e. Technical Data

• IP address
• Browser type and device details
• Website activity data collected via cookies

3. How We Use Your Information

• Managing and processing appointments and bookings
• Providing tailored service recommendations
• Sending confirmations, reminders, and service updates
• Enhancing our services and overall customer experience
• Processing payments securely
• Meeting legal and regulatory obligations

4. Health Information Disclaimer

Any health-related information you provide is used strictly to:

• Ensure services are safe and appropriate for you
• Customize treatments according to your needs

All such information is handled with strict confidentiality.

5. Sharing of Information

We do not sell or rent your personal data to third parties.

We may share your information with:

• Service providers (such as payment processors or booking systems)
• Qualified staff responsible for delivering your services
• Legal authorities, where required by law

All third parties are expected to maintain the confidentiality and security of your data.

6. Data Security

We apply appropriate technical and organizational safeguards to protect your personal data, including:

• Secure servers and encryption practices
• Restricted access to sensitive information
• Ongoing system monitoring

However, no online system can guarantee complete security, and absolute protection cannot be assured.

7. Data Retention

Your personal data will be retained only for as long as necessary to:

• Fulfil the purposes described in this policy
• Comply with legal, tax, or regulatory obligations

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website traffic and performance
• Remember your preferences

You may disable cookies through your browser settings; however, some features of the website may not function properly.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be published on this page along with the revised effective date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: enquiry@nozomiglow.com